FAQs

Find quick answers to common questions about shopping with Navigatil.

πŸ“¦ Orders & Delivery

Q: How long does it take to process my order?
A: Orders are processed within 1-2 working days.

Q: When will my order arrive?
A: Standard UK delivery takes 3-4 working days after dispatch.

Q: How do I track my order?
A: After dispatch, you’ll receive a tracking link via email. You can also check your order status on our Track Your Order page.

πŸ”„ Returns & Refunds

Q: What is your return policy?
A: Items can be returned within 30 days of receipt, with free return shipping. Items must be unused and in original packaging. Final sale items cannot be returned.

Q: How long does it take to get a refund?
A: Refunds are usually processed within 5-7 business days after we receive and inspect your return.

πŸ’³ Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, and Google Pay.

Q: Is it safe to pay on your site?
A: Yes. All payments are encrypted and processed securely by trusted providers. We do not store full card details.

πŸ“ž Customer Support

Q: How can I contact Navigatil?
A: You can reach us at: